general & specific frequently asked questıons for all products
You can see question/answers of the specific categories clicking the buttons here or reed the information below for general questions/answers for all products. If you do not see the answer(s) that you need please contact with us.It will be our pleasure to answer for your all questions.
Frequently Asked Questions (FAQ)
Main
Buying a Products
Payment and Security
Orders
Shipping & Deliveries
Returns
What are the Products you made of ?
All our products that we provide in CappaPro.com is unique and natural handmade.
Rugs: Must be pure silk,% 100 wool or mixed(cotton+silk+wool,Cotton+wool,
Silk+wool). Dyeing of the products is a natural vegetable. We do not use or get used chemical dyeing or machine work products in our website.
Ceramics & Potteries: All the products are made using clayey soil,handmade,no chemical dyeing and making bakery work with masters high standards.The materials in ceramics that we called 'quartz' .(No plasters and no low standards procedures).
Precious & Jewelry:
In addition, you can see our experts pages clicking here and certificates we will provide you with your purchasing the products which guarantee about their ages,sizes,handmade and material.Also please visit our step by step manufacturing process to see how the products made.And as the last one please see tips&advises page to understand specifications of the goods.
Main
Do you guarantee the origins,qualities,ages and sizes of your products ?
Yes, We guarantee the products you bought as CappaPro.com and their ages,manufacturing process,materials and sizes.As an official documentation we provide to you official certificate with the products,it describes all the specifications for the goods and signed/sealed by CappaPro.com.
Do you have big size images of the products to make sure before purchase it ?
Yes, in our website you can see the pictures clicking on them about 1 MB size images, but you really want to see the details of any good please contact with us and ask 5 MB images with its code.
Purchasing a Products
Do you have stores or workshops ?
Yes, we have both,
Rugs:
1-We have a rug store in Cappadocia/Turkey and also sell there.If you want to see our store in Cappadocia please contact with us before you come and we will be glad to help you to see the products here.
2-We investigate into the weavers in Turkey or abroad like Afganistan,Bangladesh etc. and try to find original handmade carpets,kilims,soumaks and other products with our experts to provide to CappaPro.com.
3-Some of our products are made in China or Bangladesh because of manufacturing is cheaper than in Turkey or Europe, These Products are about % 5 in CappaPro.com and you can see this specification in the section of the products explanation page.
Ceramics&Pottery: We have sub-contractors which activate in Cappadocia as a workshop and they provide the goods to CappaPro.com as per our agreement very reasonable prices.We can say that most of our products you can find from CappaPro.com that cheaper than workshops because of on special order by our side.
Precious & Jewelry:
Do you have something like online catalog that i could see all the products together ?
Yes, We have online catalog which we update them every 4 months (3 times in a year) so, please see our catalog for RUGS , CERAMICS&POTTERIES and PRECIOUS&JEWELRY.
How do i find the products that i would like to purchase in your website ?
We have very reasonable categories for all products in CappaPro.com. So,you can choose one of them and reach the products that you'd like to purchase. If you cannot find the products you search please contact with us with our live chat (on the homepage) or use the form on the bottom in our website to request it. We will try to help you to find right products for you.
What describes the quality and price of the product in your website ?
Price is effected from quality and quality depend on some factors:
Material Used:
Rugs: Must be natural Silk,Wool and Cotton but Synthetic.
Ceramics & Pottery: Must be quartz, original red mud or clayey soil.
Precious & Jewelry:
Color dyes:
Rugs: Must be Vegetable dyes but chemical.
Ceramics & Pottery: Must be Vegetable dyes but chemical.Precious & Jewelry:
Workmanship:
Rugs:
Ceramics & Pottery:
Precious & Jewelry:
Design, Symmetry, and Shape:
Rugs:
Ceramics & Pottery:
Precious & Jewelry:
The price of a handmade products depends on the above quality factors as well as the origin, design, originality, and age of the product. In our semi-antique/antique section, we provide a unique selection of aged products. We see handmade products as art, but also as an investment and we believe that investing in high quality pays off. In our buying and selection process, for each category or style, we only choose products that are top quality based on the above-mentioned criteria.
Can i barrow a products to see if it fits in my place ?
We have 30 days money back guarantee, within 30 days you can get and try your products, when you want to change or do not want to purchase with any reason you send the products back to us paying all shipping fees and taxes that is described as % 1 (for jewelry), % 08 (for rugs) and % 18 (for ceramics & potteries) the products need to be here without any damage.However we try you to see real colors and sizes for the products in CappaPro.com and explain all the specific details for each products.
Payment and Security
What is the secure transaction that i will make in your website ?
The Payment procedures on CappaPro.com are very secure and we co-operate with PAYPAL. All payments are made with a safe encrypted internet connection and protect our customers from fraud. The payments on CappaPro.com is secured and managed by 3D secure system.We also control your payments manually for your safety.
What payment methods i can make ?
You have three options to make payment in CappaPro.com.
1-Credit Cards (Visa,Master,AMEX etc).
2-Paypal
3-Wire Transfer-From your bank account to our bank account.
Do you offer any special payment methods ?
We offer free payment fee in Turkey only at the moment. If you have any other options to make payment which is cheaper please inform to us if we can accept it then we will.
What is the payment with 3D Secure ?
3D Secure is an umbrella term for a security technology that has been developed by VISA and MasterCard in collaboration. The idea is that the cardholder must identify himself/herself by typing a personal code when purchasing online. The customer obtains this code from their bank. When using this technology the bank that issued the card assumes responsibility to cover the economic risk in connection with potential fraud. This technology which was put in place to protect the customer is often referred to on websites as Verified by VISA and MasterCard Secure Code. CappaPro utilizes this technology when a payment is made with a card for which this technology has been activated.
How can I check my orders during shipping operation ?
When you made a payment you will be received an e-mail to your e-mail address from CappaPro.com. In that e-mail you will see online invoice about your purchasing and tracking number to follow your shipping details in DHL,Fedex,TNT etc. official websites.
How can I cancel my order ?
-If you make a payment by mistake you just contact with us before we ship the item filling the contact form in our website and inform to us about that situation. We will try to refund to your account without any additional charges but sometimes we will have to charge %1 (for jewelry),%8(for rugs) or % 18(for ceramics and potteries) as VAT Tax which we will have to pay to government.
-If you buy the item on CappaPro.com and it already has reached to you, you have 30 days money back guarantee so you can cover the shipping fees (for both sides) and we can cancel your order if we receive the item properly.
How can I change my Order ?
-If you buy the item by mistake please contact with us immediately (as soon as possible before we ship it) and inform to us the product(s) you exactly would like to purchase.
-If you already got the item see and do not like with any reason you can send it back to us paying both sides shipping fees,and then chose the the right product without payment,inform us about it then we will compare them and make a solution writing each other.
Shipping & Deliveries
How much should I pay for shipping ?
Firstly, you should pay depend on your country and we already provided All Shipping Details Page in our website that you can see the shipping fees tariffs. But if you purchase any item from us which will be costed over $ 1,250.00 usd we will provide to you free shipping.
How long does shipping take ?
It is exactly depend on the country from Turkey to the others. We can say as a generally maximum 15 minimum 4 days to all countries in the normal shipping operation.You can see our All Shipping Details page for more information.
When my products came to my address, do i need to be in that address ?
No. You do not have to be in the address that you have provided us, But at least a person who is staying in your address must be there to receive the item. Otherwise, you need to fetch the item from the nearest office of the shipping company. We also recommend to you that please follow your item with tracking number was given to you by our side and try to be in your address.
How can i track my shipment?
After you purchased the product from CappaPro.com you will receive an e-mail which includes online invoice, all details about your purchasing and tracking number with shipping company name and its web address. So you can entry tracking number into the shipping company website and keep it where your product is.
Do you ship to my country ?
Yes. We can ship to all country in the World but different shipping rates if you purchase less than $ 1,250.00 USD.
Returns
If i do not like the product i have got and want to return it what should i do ?
Yes, you can return the product if you do not like it, you have 30 days money back guarantee from CappaPro.com and please read Term and Conditions and Privacy Policy pages.
How do I return the item?
Please contact with us using the form or e-mail addresses or phone/fax numbers and we will direct you re-shipment. In addition you can contact with the shipping company which is delivered to you and request them re-shipment and finally please inform us about that.
What will i do if the item is damaged on the way?
Please see the product to be sure before you sign delivery page which is keeping with the courier of the shipping company. However you see item damaged please contact with the shipping company and with us immediately.
How do you package the items ?
As you know that we have rugs,ceramics,potteries and jewelry products.
Rugs may be got wet with a material, become dirty, rent (ripped),
Ceramics & Potteries may be broken or be scarified,
Jewelries may be separated the items from each other or be squashed.
All the scenario above-mentioned are possible for each products group, the shipping companies have the packages options for all risks above and we try to choose the best option for each item(s).
Should i pay for the return shipping ?
Unfortunately yes, you should pay the shipment for return and the first shipping from our side for over $ 1,250.00 usd purchased is free but returning.
Main
- What are the products made of ?
- Do you guarantee the origins,qualities,ages and sizes of your products ?
- Do you have big size pictures of the products to make sure myself before purchase it ?
Buying a Products
- Do you have stores or workshops ?
- Do you have something like online catalog that i could see all the products together ?
- How do i find the products that i would like to purchase in your website ?
- What describes the prices of the products in your website ?
- Can i barrow a products to see if it fits in my place ?
Payment and Security
- What is the secure transaction that i will make in your website ?
- What payment methods i can make ?
- Do you offer any special payment methods ?
- What is 3D secure ?
Orders
- How can i check my orders during shipping operation ?
- How can i cancel my order ?
- How can i change my order ?
Shipping & Deliveries
- How much should i pay for shipping ?
- How long does shipping take ?
- When the product comes to my address , should i need to be in that address ?
- How can i track my shipment ?
- Do you ship to my country ?
Returns
- If i do not like and want to return the product what can i do ?
- How i do re-shipment ?
- What can i do if my product is damaged on the way ?
- How do you package the products and be sure they are safe to send ?
- Should i pay for shipping when i want to return it ?
What are the Products you made of ?
All our products that we provide in CappaPro.com is unique and natural handmade.
Rugs: Must be pure silk,% 100 wool or mixed(cotton+silk+wool,Cotton+wool,
Silk+wool). Dyeing of the products is a natural vegetable. We do not use or get used chemical dyeing or machine work products in our website.
Ceramics & Potteries: All the products are made using clayey soil,handmade,no chemical dyeing and making bakery work with masters high standards.The materials in ceramics that we called 'quartz' .(No plasters and no low standards procedures).
Precious & Jewelry:
In addition, you can see our experts pages clicking here and certificates we will provide you with your purchasing the products which guarantee about their ages,sizes,handmade and material.Also please visit our step by step manufacturing process to see how the products made.And as the last one please see tips&advises page to understand specifications of the goods.
Main
Do you guarantee the origins,qualities,ages and sizes of your products ?
Yes, We guarantee the products you bought as CappaPro.com and their ages,manufacturing process,materials and sizes.As an official documentation we provide to you official certificate with the products,it describes all the specifications for the goods and signed/sealed by CappaPro.com.
Do you have big size images of the products to make sure before purchase it ?
Yes, in our website you can see the pictures clicking on them about 1 MB size images, but you really want to see the details of any good please contact with us and ask 5 MB images with its code.
Purchasing a Products
Do you have stores or workshops ?
Yes, we have both,
Rugs:
1-We have a rug store in Cappadocia/Turkey and also sell there.If you want to see our store in Cappadocia please contact with us before you come and we will be glad to help you to see the products here.
2-We investigate into the weavers in Turkey or abroad like Afganistan,Bangladesh etc. and try to find original handmade carpets,kilims,soumaks and other products with our experts to provide to CappaPro.com.
3-Some of our products are made in China or Bangladesh because of manufacturing is cheaper than in Turkey or Europe, These Products are about % 5 in CappaPro.com and you can see this specification in the section of the products explanation page.
Ceramics&Pottery: We have sub-contractors which activate in Cappadocia as a workshop and they provide the goods to CappaPro.com as per our agreement very reasonable prices.We can say that most of our products you can find from CappaPro.com that cheaper than workshops because of on special order by our side.
Precious & Jewelry:
Do you have something like online catalog that i could see all the products together ?
Yes, We have online catalog which we update them every 4 months (3 times in a year) so, please see our catalog for RUGS , CERAMICS&POTTERIES and PRECIOUS&JEWELRY.
How do i find the products that i would like to purchase in your website ?
We have very reasonable categories for all products in CappaPro.com. So,you can choose one of them and reach the products that you'd like to purchase. If you cannot find the products you search please contact with us with our live chat (on the homepage) or use the form on the bottom in our website to request it. We will try to help you to find right products for you.
What describes the quality and price of the product in your website ?
Price is effected from quality and quality depend on some factors:
Material Used:
Rugs: Must be natural Silk,Wool and Cotton but Synthetic.
Ceramics & Pottery: Must be quartz, original red mud or clayey soil.
Precious & Jewelry:
Color dyes:
Rugs: Must be Vegetable dyes but chemical.
Ceramics & Pottery: Must be Vegetable dyes but chemical.Precious & Jewelry:
Workmanship:
Rugs:
Ceramics & Pottery:
Precious & Jewelry:
Design, Symmetry, and Shape:
Rugs:
Ceramics & Pottery:
Precious & Jewelry:
The price of a handmade products depends on the above quality factors as well as the origin, design, originality, and age of the product. In our semi-antique/antique section, we provide a unique selection of aged products. We see handmade products as art, but also as an investment and we believe that investing in high quality pays off. In our buying and selection process, for each category or style, we only choose products that are top quality based on the above-mentioned criteria.
Can i barrow a products to see if it fits in my place ?
We have 30 days money back guarantee, within 30 days you can get and try your products, when you want to change or do not want to purchase with any reason you send the products back to us paying all shipping fees and taxes that is described as % 1 (for jewelry), % 08 (for rugs) and % 18 (for ceramics & potteries) the products need to be here without any damage.However we try you to see real colors and sizes for the products in CappaPro.com and explain all the specific details for each products.
Payment and Security
What is the secure transaction that i will make in your website ?
The Payment procedures on CappaPro.com are very secure and we co-operate with PAYPAL. All payments are made with a safe encrypted internet connection and protect our customers from fraud. The payments on CappaPro.com is secured and managed by 3D secure system.We also control your payments manually for your safety.
What payment methods i can make ?
You have three options to make payment in CappaPro.com.
1-Credit Cards (Visa,Master,AMEX etc).
2-Paypal
3-Wire Transfer-From your bank account to our bank account.
Do you offer any special payment methods ?
We offer free payment fee in Turkey only at the moment. If you have any other options to make payment which is cheaper please inform to us if we can accept it then we will.
What is the payment with 3D Secure ?
3D Secure is an umbrella term for a security technology that has been developed by VISA and MasterCard in collaboration. The idea is that the cardholder must identify himself/herself by typing a personal code when purchasing online. The customer obtains this code from their bank. When using this technology the bank that issued the card assumes responsibility to cover the economic risk in connection with potential fraud. This technology which was put in place to protect the customer is often referred to on websites as Verified by VISA and MasterCard Secure Code. CappaPro utilizes this technology when a payment is made with a card for which this technology has been activated.
How can I check my orders during shipping operation ?
When you made a payment you will be received an e-mail to your e-mail address from CappaPro.com. In that e-mail you will see online invoice about your purchasing and tracking number to follow your shipping details in DHL,Fedex,TNT etc. official websites.
How can I cancel my order ?
-If you make a payment by mistake you just contact with us before we ship the item filling the contact form in our website and inform to us about that situation. We will try to refund to your account without any additional charges but sometimes we will have to charge %1 (for jewelry),%8(for rugs) or % 18(for ceramics and potteries) as VAT Tax which we will have to pay to government.
-If you buy the item on CappaPro.com and it already has reached to you, you have 30 days money back guarantee so you can cover the shipping fees (for both sides) and we can cancel your order if we receive the item properly.
How can I change my Order ?
-If you buy the item by mistake please contact with us immediately (as soon as possible before we ship it) and inform to us the product(s) you exactly would like to purchase.
-If you already got the item see and do not like with any reason you can send it back to us paying both sides shipping fees,and then chose the the right product without payment,inform us about it then we will compare them and make a solution writing each other.
Shipping & Deliveries
How much should I pay for shipping ?
Firstly, you should pay depend on your country and we already provided All Shipping Details Page in our website that you can see the shipping fees tariffs. But if you purchase any item from us which will be costed over $ 1,250.00 usd we will provide to you free shipping.
How long does shipping take ?
It is exactly depend on the country from Turkey to the others. We can say as a generally maximum 15 minimum 4 days to all countries in the normal shipping operation.You can see our All Shipping Details page for more information.
When my products came to my address, do i need to be in that address ?
No. You do not have to be in the address that you have provided us, But at least a person who is staying in your address must be there to receive the item. Otherwise, you need to fetch the item from the nearest office of the shipping company. We also recommend to you that please follow your item with tracking number was given to you by our side and try to be in your address.
How can i track my shipment?
After you purchased the product from CappaPro.com you will receive an e-mail which includes online invoice, all details about your purchasing and tracking number with shipping company name and its web address. So you can entry tracking number into the shipping company website and keep it where your product is.
Do you ship to my country ?
Yes. We can ship to all country in the World but different shipping rates if you purchase less than $ 1,250.00 USD.
Returns
If i do not like the product i have got and want to return it what should i do ?
Yes, you can return the product if you do not like it, you have 30 days money back guarantee from CappaPro.com and please read Term and Conditions and Privacy Policy pages.
How do I return the item?
Please contact with us using the form or e-mail addresses or phone/fax numbers and we will direct you re-shipment. In addition you can contact with the shipping company which is delivered to you and request them re-shipment and finally please inform us about that.
What will i do if the item is damaged on the way?
Please see the product to be sure before you sign delivery page which is keeping with the courier of the shipping company. However you see item damaged please contact with the shipping company and with us immediately.
How do you package the items ?
As you know that we have rugs,ceramics,potteries and jewelry products.
Rugs may be got wet with a material, become dirty, rent (ripped),
Ceramics & Potteries may be broken or be scarified,
Jewelries may be separated the items from each other or be squashed.
All the scenario above-mentioned are possible for each products group, the shipping companies have the packages options for all risks above and we try to choose the best option for each item(s).
Should i pay for the return shipping ?
Unfortunately yes, you should pay the shipment for return and the first shipping from our side for over $ 1,250.00 usd purchased is free but returning.